Customer Service Representative I- Paratransit

WHO WE'RE LOOKING FOR

This position is an entry level Customer Service Representative in Paratransit for the MetroAccess Control Center. This position requires the ability to answer and respond to incoming and outgoing customer calls.

WHAT YOU BRING

• High school diploma or GED required.
• Three (3) years of professional customer service experience.
• One (1) year experience as a Customer Service Representative in a call center preferred.
• Bilingual (English and Spanish) preferred.

Knowledge, Skills, and Abilities

• Knowledge of the Austin Street system.
• Working knowledge of MS Word, Excel, Outlook, Internet Explorer, and new systems as they are introduced.
• Excellent skill level of telephone delivery of customer service.
• Skill in reading and relaying information to customers.
• Ability to give accurate directions by telephone.
• Ability to communicate effectively over the phone, in writing, and in person.
• Ability to utilize numerous sources of paper and electronic information to solve customer inquiries.
• Ability to effectively use internet navigation systems.
• Ability to utilize professional customer service and problem-solving skills to effectively resolve customer issues both verbally and in writing.

WHAT YOU SHOULD KNOW  

CapMetro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal-opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organizational needs at the time.

SALARY COMMENSURATE WITH EXPERIENCE

For more information and to apply, visit: https://fa-eujk-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs/preview/598